Frequently Asked Questions

When can I expect my order?
Domestic orders are normally received in 5-9 business days.

I need to cancel my order.
Order cancelations must be made withing 12 hours of the time they are placed or by 7:00am mountain time of the following
day, whichever comes first.

When is the best time to place an order so I can receive it quickly?
Sunday night. Orders placed toward the end of the business week may take extra non-business days for us to process
and the postal service to deliver. Orders placed Sunday night are processed first thing Monday morning.

Is it secure to order from your site, I don't like using my credit card online?
Our checkout procedure is very secure. It is far more likely that your card info will be stolen from your own
trash or even a restaurant than from our site. One way to be sure your info is secure is to check your address
bar when you submit your info. If you see "https" rather than "http" that extra "s" at the end means secure.
Our cart is 128 bit encripted, we have NEVER been hacked.

At the time of checkout it states "shipping cost is estimated" how do I know what it will actually be?
A standard charge of $5.00 is added to every order to cover the base cost of shipping and handling and
increases with the cost of your order. If your order contains an item(s) that is quite heavy we recalculate
the charges and email you before your order is shipped.

Do you ship internationally?
Yes we ship all over the world. It is recommended (if your country allows it) to insure your order. You will be
emailed with the additional costs before it is shipped. A non-insured international order is shipped at your
own risk. If it is lost en route, Atlantis Herbs will not be held responsible and you will still be charged. International orders
shipped "Priority Mail" will automatically be insured for the following amounts at no extra charge.
1 pound $63.00
2 pounds $66.00
3 Pounds $69.00
4 Pounds $73.00
5 Pounds $76.00
If you wish additional insurance please let us know at the time you place your order. Additional insurance runs about $5.00.

NEW - International customers Get an Access USA U.S. mailing address and save on shipping. Orders will be
shipped to a U.S. address under your own personal account and then forwarded to you. Go to www.myus.com and
sign up today.

Are international orders treated any different than domestic ones?
Yes. If an item is out of stock or discontinued, it will simply not be included in the order. You
will not have the opportunity to replace the item with another. A new shipping total will be
emailed to you. If your order contains an item that may cause you to cancel your order if this
item is out of stock or discontinued you must notify us at the time the order is placed, otherwise
the order will go out "as is" without the out of stock item.

This also pertains to the shipping cost. International orders can be very expensive to ship.
If you have a shipping cost "cap"( i.e., if my shipping cost is over $50.00 cancel my order) we
must be notified at the time the order is placed, otherwise you will be responsible for all
additional shipping charges. You will be notified of the additional charges by email.
Cancellations are not allowed if the above terms are not met.

How long does it take to receive an international order?
Normally, 10-14 business days, sometimes longer due to customs restrictions and the content of your order.

Can I pay extra to have my order shipped overnight?
Unfortunately not. Until we become the next Amazon we have a delay between processing and shipping.
The best we can do at the moment is 5-9 business days (and that's not bad).

What if an item is out of stock or has been discontinued?
We have a 5% out of stock ratio which is pretty good, but unfortunately it does happen. If an item is out
of stock or has been discontinued by the manufacturer and we have not deleted it from our site yet, you
will be emailed and have the option of sending what we do have in stock and the remaining item(s)
when it becomes available, wait until all items are back in stock and send all at once or
deleting the out of stock items altogether.

I've been waiting forever for an out of stock item, when will I get it?
If your item is out of stock by the manufacturer (which is most likely the case) they are backordered
and are having difficulty filling their own orders, or can't produce the item due to any number of reasons.
We don't forget you...ever! You will receive your item as soon as we can get it. Some manufacturers have been
known to be out of stock on some items for as long as 6 months. We never give up until your receive your items.

What is your return policy?
If, for whatever reason, you are dissatisfied with your purchase you can return it to us within 30 days
for a full refund, less shipping and handling.

Why don't you offer free shipping?
We do not inflate our prices to accommodate the offset of offering free shipping. Most of our items are
quite expensive to ship and we simply could not afford to offer free shipping.

Do you sell wholesale?
Unfortunately not. At this time we are retail only.

Can I get a catalog of all your items?
We are putting together a print catalog. At this time it is not yet available.